What To Look For When Choosing A Professional Property Manager in Los Alamitos, CA.
And Why You Should Work With The Team At Spurr Property Management.
At Spurr Management, we think just like you do. We put ourselves into your shoes, so we can better understand what concerns you, and then craft our services to meet your needs. We can do this since we are a small group. We aren’t owned by a megalithic corporate private equity firm. We’re dedicated professionals who are passionate about making you property management needs professional, prompt and worry-free. It’s about you, our customers.
We’re Not Amateurs In This Business, We Are Industry Leading Professionals.
Property management is a very different profession. The forms, the laws, the procedures, the experience.
Our office is owned and run by a licensed Broker. California requires it. And our clients expect it.
Property management is our bread and butter. Our specialty. We are incorporated, licensed, insured, trained as property managers. With years of experience.
The Buck Stops With Our Owner.
We are a small company. There’s an advantage. You get personal service. As an owner your point of contact is directly with the Broker/owner Ramer Spurr.
You will have his cell phone number. You can reach him at any time.
Ramer makes the final decisions on tenant screening and will call you to discuss maintenance.
Ramer served twenty-three years in the combat arms and as a Federal C.I.D. Special Agent. He carried a Top Secret Clearance, supervising thirty-five special agents. “C.I.D.” is the Army’s version of the Navy’s NCIS and Air Force’s OSI.
If he can make the right decisions on serious and sensitive international investigations, you know your property is in good hands.
Recently, we had one of our rare evictions. Not a surprise – the evicted tenant was hostile. He threatened to break-in the next morning and take-back possession. We were concerned about the owner’s property and damages. Early the next morning, Ramer notified the police of a possible problem and stationed himself in the living room. He spent the morning safeguarding that owner’s property. The evicted tenant was a rough and ready guy. Don’t be surprised, Ramer “was packing”, and ready for the worst. That tenant never arrived.
How many property managers would stand-by to protect your property? More likely, property managers will rely on the police arriving sometime after the damage is done. In the C.I.D. our motto was “Do What Has to Be Done”.
To use an old analogy, let’s compare your investment to a chair. Our responsibilities are the legs of that chair.
The first leg is always: Protecting the Investment.
Tenants come and go but the property is like a member of your family. Good or bad, it’s always there. With a little luck and good care, it’ll be a reward for you.
Protecting means quick responses and good judgment, whether it’s a water leak or a tenant that’s becoming a risk.
The second leg of the chair is: Picking the Right Tenants.
The horror stories always come from bad tenant choices, aggravated by poor people skills, compounded by decisions based on blind checklists.
Of course we do credit checks. We pay extra to check both evictions and eviction filings.
And of course we call the landlords and verify employment. We verify addresses on the tax record.
A side note: We may have been the first company in the Long Beach area to require renter’s insurance. What if the tenant starts a fire? Or overflows the bath tub? The security deposit dries-up very quickly. Renters insurance is becoming standard in our industry.
The third leg of that chair is: Honesty, Trust, and Reliable Bookkeeping.
As mentioned on the “About Us” page, our owner and president is B. Ramer Spurr. He carried a Top Secret security clearance for twenty years. His experience ranged from street crime to international drug investigations. From being in charge of 35 detectives, to serving on the CID command staff in Washington D.C. He couldn’t keep that kind of clearance and those responsibilities unless his judgment, morals, and ethics are above reproach. He is a hands-on manager with every facet of this business. He’s always available by cell phone, whether for owners, tenants, or troubled neighbors. You’re welcome to call him, even if it’s after hours: 562-397-4956.
We may have run out of legs for that chair, but not Reasons for Using A Professional Management Company – And Picking Us:
A good management axiom has always been: “bad news never gets better with time.” This really applies to tenants who need help and push limits at the same time.
We’re not bashful when it’s time for tough love. This may be hard to believe but, more than a few times, evictions have been followed by a handshake and an embarrassed “thank you” (yes, by the evicted tenant). By the way, our court actions are few and we’ve yet to lose a judgment. If Ramer can package and win homicide investigations, if he was trained as a hostage negotiator, he can certainly deal with tenants and make the right calls at an eviction.
Here’s another big reason choose Spurr: Preserving Your Cash Flow
Also means low turn-over, quick “make-readies,” and quick re-rents. When a tenant vacates, how many days (how many hours?), does it take to get a new renter in-place? Time is money. Every vacant day is money lost.
We Don’t Let Your Rental Stand Empty For Months
I shake my head as I look out the office window and see a “For Rent” sign on a neighboring building. As of this writing, that sign has been there for the past two months. The owner is a friend but he wants to save money and rent it himself. Our company would have rented it within two weeks. In the long run, being a do-it-yourself landlord is more expensive than hiring us. Almost as important, we’ll be the ones answering calls on Saturday nights.
Our Vacancy Rate Averages Below 3%
That’s among the lowest in the industry.
We exclusively use online technologies market our listings. We are one of the few companies who show our listings on the Realtor Multiple Listing Service (MLS). The advantage is: the MLS feeds a number of websites that go directly to the consumer. We take full advantage of every technology.
Reducing Your Legal Risk:
“We’ve always done it that way” may have worked yesterday. There was a time when you could advertise the rental as a “short walk to the beach.” Nowadays, those words could get you sued. I know a young couple who made that mistake. It cost them $10,000 to settle out-of-court. They decided our professional services were cheaper in the long run. (BTW, suggesting that someone might be “walking” is discriminating against handicapped folks.)
We Are Property Management Specialists. We study the boring stuff. It keeps us all out of trouble. We keep our costs low. You can relax.
We gauge our fees on the workload. We assess each property individually and determine a fair price before offering a contract. Our fees will be a fixed percentage of the collected rents plus a leasing fee for managing a vacancy and getting a new tenant under contract.
You can find a neighbor, a real estate agent, or another company who will manage your property for a lower price. But consider this: your property is probably the biggest investment in your portfolio. Whether it’s your mechanic, lawyer, or heart surgeon, you don’t choose your professionals by the lowest bidder. You choose the one who specializes.